How do I backup multiple computers with a single account?

How do I upload files?

How do I download files?

How do I download folders?

How do I view a friend's folders and files?

How do I share files to friends only, using just a password?

How do I share files to friends only, so that we can collaborate?

How do I share a folder to anyone on the Internet (public sharing)?

How do I create a link to a file? (eBay auction for example)

How do I add friends?

How do I add groups?

How do I make folders private - no sharing at all?

How do I encrypt my files?

How do I download encrypted files?

How do I move/copy folders (between accounts)?

How do I move/copy files (between accounts)?

What is Grab File?

How do I Import from other online storage services?

See the Trouble Shooting Guide if you are having problems setting up unattended online backup.

How do I backup multiple computers into a single account?

See our Multiple Computer Backup Quick Start Guide for detailed steps.

How do I upload files?

There are two ways to upload (send) files to MyOtherDrive. If you are uploading a single file or folder, use the Upload option. If you want to upload many of files and folders at once, use the Backup option.


Upload - A single file or folder (with subfolders). To upload files, follow these steps:

  1. Click the Upload button on the main tool bar at the top.
  2. In the box that pops up the first step is asking you to select a file or folder from your computer. Click the "Select File or Folder..." button.
  3. That will bring up a window that displays all the files and folders on your computer. From that list, chose the file or folder you would like to upload to the site. If you choose a folder, that folder, and any file or folder below it will also be uploaded as well.
  4. Click OK once you have select the item you wish to upload.
  5. The Upload window will display the file or folder from your computer that is to be uploaded.
  6. In the second step, choose the folder on MyOtherDrive where the uploaded file should go. To do that, click the destination folder in the left side of the screen. As you click a folder, the name of the folder will be updated in Step 2 indicating which folder the uploaded file will go.
  7. Click "Start" and the file or folder will begin to upload.

Note: Your last uploaded file and destination folder are "remembered" so that you do not need to reselect them next time.


How do I download files?

  1. If you would like to download only the currently selected files, make sure to select the files you want first. Do that by clicking the files and then shift-clicking or ctrl-clicking to extend what files are selected. This shift-click / ctrl-click operates the same in the Thumbnail and Detail view, similar to how it works on Windows or a Mac.
  2. Now that you have a set of files selected, click the Download Files button on the main toolbar.
  3. In the box that pops up, it displays all the folders on your computer.
  4. Choose the folder in which the selected files should be placed, and then press OK.
  5. The files will be downloaded from MyOtherDrive to the folder on your computer that you selected.

Note: If you are running a protection program like BitDefender, it may not be allowing our web-based application to write to your computer's hard disk. If this happens (Save appears to work but no files are saved), then make sure you add our program to a safe list or disable this program when downloading your files.

How do I download a folder?

  1. If you would like to download the currently selected folder, make sure to select that folder in the "tree" of folders on the left side of the screen. Do that by clicking on the folder you wish to download.
  2. Now that you have a folder selected, click the Download Folder button on the main toolbar.
  3. In the box that pops up, it displays all the folders on your computer.
  4. Choose the folder in which the selected folder should be placed into, and then press OK.
  5. All files in the folder (and any subfolders of it) on MyOtherDrive will be copied to the folder you selected.

Note: If you are running a protection program like BitDefender, it may not be allowing our web-based application to write to your computer's hard disk. If this happens (Save appears to work but no files are saved), then make sure you add our program to a safe list or disable this program when downloading your files.

How do I view a friend's folders and files?

  1. If you would like to view the folders and files of one of your friends, select the friend in your friends list.
  2. Next, click the 'View now' button.
  3. The folder tree will change to display all the folders that you have at least view access to in their account.
  4. If you have the proper permissions, you can copy files and folders from their account to your account.
  5. If you would like to get back to looking at your account, click on 'Me' in the friends list and then click the 'View Now' button. Double-clicking on a friend has the same effect as clicking the 'View Now' button.

How do I share files to friends only, using just a password?

See the Password-Based Sharing Quick Start Guide

How do I collaborate (share privately), where I control who sees my files?

See the Collaboration Quick Start Guide

How do I share a folder to anyone on the Internet (public sharing)?

See the Sharing Quick Start Guide

How do I create a link to a file? (eBay auction for example)

  1. First select the file you wish to link to.
  2. Click the "Copy Link" button on the menu above the files. That will place a copy of the link on the clipboard.
  3. Where you need to place the link, like an eBay auction, just hit Ctrl-V to paste it from the clipboard.

Note: MyOtherDrive links are Bullet Proof Links / Change Proof Links in that you can rename the file, move the file to another folder and the link will still work. You can rename the folder(s) containing the file, the link is still good. This is not possible with "Drive Letter Mapping" type online sharing sites.

How do I add friends?

  1. Click the '+Add' button below the Friend's list. This will bring up the invite friends window.
  2. Enter the email addresses of the friends you would like to add. They will receive an email invitation inviting them to join your friends list.
  3. You will know they have accepted the invite when the '(invited)' text next to their name disappears in the Friend's list.

Note: Adding friends is the first step to sharing. After adding friends you will want to create one or more groups, and add the friends to those groups. Finally, to share files to these friends, you will want to use the 'Sharing...' button to allow groups to access folders. A friend can 'see' all of the folders for all of the groups to which they belong.

How do I add Groups?

  1. Click the 'Share' button below on the main toolbar. This will bring up the 'Share' window.
  2. In this window, you can click the Add Group button to add a new group.
  3. You will be prompted to enter a new group name. Enter the name and press 'Enter.'
  4. While in this window, you can press the Delete Group button to remove a group or press the Rename Group button to rename a group. If you would like to change the members of a group, click the Membership button.

How do I make folders private - no sharing at all?

  1. First, select the folder you would like to make private. You can select the top (root) folder if you would like to make all folders private.
  2. Right-click the 'Sharing | Privatize Selected Folder'' option on the pop-up menu.
  3. You will be asked if you wish to proceed and make all subfolders private. If you click OK, the selected folder and all subfolders will be made private (no content will be shared).

How do I encrypt my files?

  1. Before encrypting any folders, set your encryption password first. Click the 'Settings' button on the Main toolbar.
  2. Click the Encryption tab in the Settings window.
  3. Enter your encryption password. This password will be required (you will be prompted) when you download files from an encrypted folder. Also, this password is involved in the encryption of the files, so changing the password is not a good idea, as the existing encrypted files will still be encrypted with the earlier password.
  4. Next, select the folder to encrypt by clicking a folder in the tree on the left side of the screen.
  5. Click the Encryption button on the main toolbar. This will bring up the encryption window.
  6. In this window, check the box to encrypt the folder. If you want to include sub-folders, then check that option too.

Note: This does not encrypt the files that may already exist in the folder. This just marks the folder as encrypted so that any new files uploaded to it will be encrypted during upload.

Note: See encryption details for a write up how MyOtherDrive encryption works.

How do I download encrypted files?

  1. To decrypt files, download them as you normally would.
  2. You will be prompted for your encryption password before downloading the files.
  3. Enter the password used to encrypt the files.
  4. Our program will compare that to the encryption password that is stored. If it differs, you can either re-enter it correctly, or use a different password. We allow this, because you may have encrypted files, and then changed your password. To download the files encrypted with the old password, we have to let you enter your previous password.

Note: If you have a folder with both encrypted and unencrypted files in it, and you download all of the files in that folder, only the encrypted files will be decrypted - the non encrypted files will download fine. The way this can happen is if you have files already in a folder before you set encryption on that folder, and then upload files after setting it.


Note: Getting the password correct is vital. If you enter the wrong encryption password and download with that, the files that are decrypted will contain worthless data. As we recommend, it is best to have set one encryption password and leave it.


Note: Encrypted folders can be shared privately with groups, but cannot be publicly shared. In order for the friend's to decrypt those files, you will need to give them your encryption password. Remember, though, that they can only get to the folders that you share, so having your encryption password only benefits them for the folders that they have access to.

How do I move/copy folders (between accounts)?

Move/Copy Folders is a feature that allows you to move or copy folders from one MyOtherDrive account to another MyOtherDrive account, without having to download them, and then re-upload them! The person doing the moving or copying must have download access to the source folder, and add access to the destination folder. That means that person A can move or copy folders from person B's account to person C's account, if they have download permission to a folder in person B's account, and add permission in person C's account. This is a very powerful feature which eliminates uploading and download while moving and copying folders around. In technical lingo, all the 'work' is performed on the 'backend.'

  1. First, select the folder you wish to move or copy. The source folder can be from your account or you may want to change to a friend's account and then select a source folder from their account.
  2. Once you have selected a folder, click the 'Move' or 'Copy' folder button on the main toolbar.
  3. A window will pop-up that permits you to select the destination. Select the account you wish to copy the folder to. You must have add access to at least one folder in the destination user's account.
  4. After you select an account ('Me' is your account, which is the default), select a folder within the account. This is the 'parent' folder - the moved or copied folders will reside below this folder.
  5. Click OK. The folders and files will copy VERY FAST as they are not downloaded to your computer and then re-uploaded.

How do I move/copy files (between accounts)?

Move/Copy Files is a feature that allows you to move or copy files from one MyOtherDrive account to another MyOtherDrive account, without having to download them, and then re-upload them! The person doing the moving or copying must have download access to the source folder containing the files, and add access to the destination folder. That means that person A can move or copy files from person B's account to person C's account, if they have download permission to a folder in person B's account, and add permission in person C's account. This is a very powerful feature which eliminates uploading and download while moving and copying files around. In technical lingo, all the 'work' is performed on the 'backend.'

  1. First, select the files you wish to move or copy. The source files can be from your account or you may want to change to a friend's account and then select a source folder from their account. Select the files in either the 'Thumbnail' view or 'Detail' view, using the traditional selection methods - click to select a file, shift-click to select a contiguous list of files, and control-click to additively select more non-contiguous files.
  2. Once you have the source files selected, click the 'Move' or 'Copy' files button in the mini-toolbar above the thumbnail or details view.
  3. A window will pop-up that permits you to select the destination. Select the account you wish to copy the selected files to. You must have add access to at least one folder in the destination user's account.
  4. After you select an account ('Me' is your account, which is the default), select a folder within the account. This is the 'parent' folder - the moved or copied files will reside in this folder.
  5. Click OK. The files will move / copy VERY FAST as they are not downloaded to your computer and then re-uploaded.

Note: If you already have a file in the destination folder with the same name as one of the files being copied in, you will be prompted to overwrite or skip.

What is Grab File?

Grab File is a feature that allows you to copy a file stored at a web address (URL) directly to your MyOtherDrive account, with no upload-download to your computer.

  1. First, copy the web address URL to the clipboard. This could be a link to a video someone sent you, a link to a file on another storage service account, etc. Highlight the exact link, and then hit Ctrl-C (for copy to clipboard).
  2. Click the 'Grab File' button. It will bring up a window where you can paste that link.
  3. Paste the link into the line that says 'Address (URL)'. Use the Ctrl-V keystroke to paste.
  4. Enter a file name for the file. It is strongly recommended that you keep the file extension. For example, if you copy a link to a windows media file (.wmv) file, make sure the file name ends with .wmv
  5. Look at the destination MyOtherDrive (MOD) folder. If it needs to be changed, select the proper destination folder in the folder tree on the left side of the window.
  6. Click Copy and the file will begin copying from the supplied address to your folder using the filename you entered
  7. You can continue to copy more than one link. When finished, click Close.

How do I Import from other online storage services?

Import is a feature that allows you to import your files from another online storage service directly to your MyOtherDrive account, without separate upload-download steps.

  1. First, select the online storage service.
  2. Enter your username and password of the online storage service. This is not stored.
  3. Choose the folder (in the tree on the left) where the imported files and folders should be loaded.
  4. Click Start and the files will begin importing.

Note: Click here for a more thorough explanation of how import works.